Comfortable heating pad, soft cover, multiple settings and easy to use. The first couple times I used it, it took a while to heat up on the low (#1) setting but since then has heated right up.Best heating pad ever! I will never order a different kind. I love that you can set it to automatic and it turns off in 2 hours or you set it so it stays on till you turn in on. Love that feature as I have chronic pain and I can put it on low and sleep all night with it on 1 or 2. Wonderful heating pad.This is a great heating pad. It does what it's supposed to do. It's soft and flexible. It does tend to stop working after some time, but if you register your product with Pure Enrichment, there is a 2 year warranty and they will send you a new one. I have chronic pain and this is an absolute staple to have handy.I’ve had this heating pad since June 2020 and I use it quite often for severe endometriosis pain. It is now February 2022 and this is still my daily use heating pad! I’ve cleaned it in the washer a few times and nothing has changed. I do remember that the first couple times I used the heating pad, the coils took awhile to heat up, but after a few uses it started heating up quickly. I’ll update this whenever it stops working.The heat setting is very inconsistent. I’ll set it on 3 to start with, sometimes it gets super hot to where I’m burning so I’ll turn it down to 2 and it feels as if it has just shut off. Other times 3 feels lightly warmed so I’ll increase it to 5 and then I start to burn. Other times I’ve had to turn it up to 8 to get the heat going. I cannot find the consistent comfort number or level. I would not trust this heating pad on the Stay On feature.I gave 2 stars because it is a good size and is very soft and material is comfortable. Just the main feature of the heat is a problem.Love the choices of heat strength. The heating pad lays flat without bunching up. Fast delivery, wrapped well.I Use this heating pad daily for chronic pain and it's a life saver. So soft and love the stay on feature. I thought my life was over when it died 2 days ago, but I looked up the customer service number online and they were more than happy to send me a new one right away for free. I can't believe how easy it was, and I don't have to send the old one back. So happy with the product and the friendly service with the 5 year warranty!The other reviews about this heating pad not ever getting above a medium temp were correct. I think it’s about preventing lawsuits, not lack of the same capability that my ancient heating pads had. Luckily, the heating pad I was going to replace still gets hot, so I’m using this for times when I just need a little warmth. It’s soft and lovely for my neck and shoulders. I’m afraid all heating pad companies have made the same downgrade, so don’t know where to get a pad for my serious issues. I’m going to do everything I can to protect my old one. Thank goodness I didn’t toss it just because the cover is scratchy!It works fine but the esthetic is deceiving. One side is as per photo on the listing but the other side is covered by big letters explaining warnings so I had to cover it with my own special pillow( I made it). Waste of money to buy the luxe model. Also it is washable but you need to put the full cushion in the washing machine. It would be better if a removable zipped cover would be the washable part. I would have returned it if I did need it immediately for injury.This is gorgeous in design (loved the colour and design), but unfortunately it just wasn't hot enough to be helpful for my sore lower back. I had to return it. However, Pure Enrichment products do seem to be beautifully designed, if only they could get them to be as functional as they can be. A heating pad should get reasonably hot to be effective, not just sort of warm. BTW, they also have a 5 year warranty on a lot of items.Overall I am very happy with my new heating pad. The controls are easy to use, even in the dark. I am only using the lowest heat setting and find it quite hot enough. Can’t imagine using the higher settings. My bedroom is blue so the cover blends in well. I have osteoarthritis in my spine and frequently use a heating pad to soothe the pain. I purchased this brand because of the five year warrantyThis is a good quality heating pad. Good material nice heavier weight. Heats up well.Nice and long for your back but not very wideIt turs on but doesn't get warm. Doesn't get lukewarm. Does NOT do a thing. Returning